24 JUNE
Digital Transformation & Citizen Services
8:30 AM
Coffee & Croissants
9:05 AM
Ministerial Keynote
Delivering More with Digital, Data and AI
With a £3.25 billion Transformation Fund now in place, this government is backing departments to harness the full potential of digital, data and AI to deliver real-world efficiency savings by the end of this Parliament. This keynote will set out the government's vision for a more productive state – and the central role DDaT leaders will play in making it a reality.
9:30 AM
International Keynote
Designing for Delivery: Embedding Digital Service Standards in Government"
Canada’s Digital Government strategy places service design and user needs at the heart of policy and delivery. Learn from this Director General how public services are being reimagined to be more inclusive, agile, and outcomes-driven – with lessons that cross borders.
9:55 AM
Session One - Roundtable Discussions
11:25 AM
Session Two - Roundtable Discussions
1:25 PM
LUNCH
2:30 PM
Government Keynote
Transforming for Impact: Driving Efficiency Through Smarter Public Services
Public service reform isn’t just about modernisation — it’s about delivering better outcomes with greater efficiency. In this session, a senior Civil Servant reflects on the role of digital, data and innovation in enabling departments to work more effectively, reduce duplication, and focus resources where they make the greatest impact. With a clear mandate to do more with less, transformation is no longer optional - it’s essential.
2:55 PM
Panel Discussion: Digital Transformation
This cross government panel brings together those at the forefront of digital transformation, offering unrivalled insights from multiple perspectives.
3:30 PM
Industry Keynote
Unblocking Delivery: Tackling the Hidden Barriers to Digital Transformation
Despite strong ambition and clear strategies, many transformation programmes stall due to legacy systems, siloed data, and unclear accountability. This session looks at practical ways to overcome these barriers - from modular technology approaches to better governance and cross-functional collaboration - helping government teams move from intent to impact, faster.
3:40 PM
Local Government Keynote
Place-Based Transformation: Rewiring Local Government for Digital Delivery
For local authorities, transformation isn’t just about services - it’s about places, people and outcomes. In this session, a Chief Transformation Officer from a unitary authority shares how their council is modernising systems, reshaping teams, and building digital capability to deliver more joined-up, responsive and financially sustainable services.
4:25 PM
Government Keynote
No Wrong Door: Building Seamless Digital Services Around People, Not Silos
Citizens don't think in departments, they just want things to work. This keynote challenges traditional service boundaries, showing how government is using digital to redesign experiences around life events, not organisational charts. From integrated platforms to smarter use of data, it’s about creating services that are joined-up, accessible, and responsive.
6:30 PM
Day One Ends
9:00 AM
Welcome
David Wilde, Ayesha Peacock & James Raddings get you started.
9:20 AM
Industry Keynote
Enabling the Future State: Partnering for Digital Public Services
This industry keynote explores how the private sector is working alongside government to deliver smarter, faster and more user-focused public services. Drawing on real-world experience and innovation across digital transformation, data and citizen engagement, the session will highlight how technology and collaboration can unlock the productivity and service improvements that sit at the heart of the Government’s reform agenda.
9:45 AM
Industry Keynote
Reimagining the Citizen Experience: Meeting People Where They Are
As expectations around accessibility, responsiveness and personalisation continue to grow, public services must evolve to meet citizens on their terms. This keynote explores how technology, insight and service design are coming together to create experiences that are simpler, more inclusive and built around real-life needs - helping government deliver not just services, but outcomes that matter.
10:55 AM
Networking Break
12:25 PM
Session Three - Roundtable Discussions
2:25 PM
Welcome Back
David Wilde, Ayesha Peacock & James Raddings get you started on the home stretch.
2:45 PM
Industry Keynote
AI in Action: From Pilots to Productivity Gains in Public Services
AI has moved from proof-of-concept to practical application - and its potential to reshape how government operates is becoming clearer by the day. This session will explore how AI is being deployed to streamline processes, surface insights, and reduce manual effort across public services. With the right guardrails and governance, AI can unlock the step-change in efficiency and responsiveness that transformation strategies demand.
3:25 PM
Industry Keynote
Bridging the Gaps: Delivering Consistent Citizen Services Across Channels
In a world of complex user journeys and diverse needs, ensuring consistency across digital, phone, face-to-face and assisted channels is critical. This session explores how joined-up service delivery - underpinned by shared data, intelligent workflows and user-centred design - can help government meet citizens where they are, while improving efficiency and trust in public services.
3:35 PM
Industry Keynote
From Demand to Design: Using Citizen Insight to Shape Better Services
Understanding what citizens need is key to designing services that work first time. This session explores how behavioural data, feedback loops and human-centred design are being used to reframe public services around real-life contexts, reducing failure demand and improving satisfaction at scale.
3:55 PM
Panel Discussion: Citizen Services
This cross government panel brings together those at the forefront of citizen services, offering unrivalled insights from multiple perspectives.
4:40 PM
Networking Drinks
Join us for a drink or two on the terrace overlooking Westminster Abbey to network with your colleagues from across the public sector, and get to know our invited guest speakers and discussion co-hosts better.
8:30 AM
Coffee & Croissants
9:00 AM
Welcome
David Wilde, Ayesha Peacock & James Raddings get you started.
9:05 AM
Ministerial Keynote
Delivering More with Digital, Data and AI
With a £3.25 billion Transformation Fund now in place, this government is backing departments to harness the full potential of digital, data and AI to deliver real-world efficiency savings by the end of this Parliament. This keynote will set out the government's vision for a more productive state – and the central role DDaT leaders will play in making it a reality.
9:20 AM
Industry Keynote
Enabling the Future State: Partnering for Digital Public Services
This industry keynote explores how the private sector is working alongside government to deliver smarter, faster and more user-focused public services. Drawing on real-world experience and innovation across digital transformation, data and citizen engagement, the session will highlight how technology and collaboration can unlock the productivity and service improvements that sit at the heart of the Government’s reform agenda.
9:30 AM
International Keynote
Designing for Delivery: Embedding Digital Service Standards in Government"
Canada’s Digital Government strategy places service design and user needs at the heart of policy and delivery. Learn from this Director General how public services are being reimagined to be more inclusive, agile, and outcomes-driven – with lessons that cross borders.
9:45 AM
Industry Keynote
Reimagining the Citizen Experience: Meeting People Where They Are
As expectations around accessibility, responsiveness and personalisation continue to grow, public services must evolve to meet citizens on their terms. This keynote explores how technology, insight and service design are coming together to create experiences that are simpler, more inclusive and built around real-life needs - helping government deliver not just services, but outcomes that matter.
9:55 AM
Session One - Roundtable Discussions
10:55 AM
Networking Break
11:25 AM
Session Two - Roundtable Discussions
12:25 PM
Session Three - Roundtable Discussions
1:25 PM
LUNCH
2:25 PM
Welcome Back
David Wilde, Ayesha Peacock & James Raddings get you started on the home stretch.
2:30 PM
Government Keynote
Transforming for Impact: Driving Efficiency Through Smarter Public Services
Public service reform isn’t just about modernisation — it’s about delivering better outcomes with greater efficiency. In this session, a senior Civil Servant reflects on the role of digital, data and innovation in enabling departments to work more effectively, reduce duplication, and focus resources where they make the greatest impact. With a clear mandate to do more with less, transformation is no longer optional - it’s essential.
2:45 PM
Industry Keynote
AI in Action: From Pilots to Productivity Gains in Public Services
AI has moved from proof-of-concept to practical application - and its potential to reshape how government operates is becoming clearer by the day. This session will explore how AI is being deployed to streamline processes, surface insights, and reduce manual effort across public services. With the right guardrails and governance, AI can unlock the step-change in efficiency and responsiveness that transformation strategies demand.
2:55 PM
Panel Discussion: Digital Transformation
This cross government panel brings together those at the forefront of digital transformation, offering unrivalled insights from multiple perspectives.
3:25 PM
Industry Keynote
Bridging the Gaps: Delivering Consistent Citizen Services Across Channels
In a world of complex user journeys and diverse needs, ensuring consistency across digital, phone, face-to-face and assisted channels is critical. This session explores how joined-up service delivery - underpinned by shared data, intelligent workflows and user-centred design - can help government meet citizens where they are, while improving efficiency and trust in public services.
3:30 PM
Industry Keynote
Unblocking Delivery: Tackling the Hidden Barriers to Digital Transformation
Despite strong ambition and clear strategies, many transformation programmes stall due to legacy systems, siloed data, and unclear accountability. This session looks at practical ways to overcome these barriers - from modular technology approaches to better governance and cross-functional collaboration - helping government teams move from intent to impact, faster.
3:35 PM
Industry Keynote
From Demand to Design: Using Citizen Insight to Shape Better Services
Understanding what citizens need is key to designing services that work first time. This session explores how behavioural data, feedback loops and human-centred design are being used to reframe public services around real-life contexts, reducing failure demand and improving satisfaction at scale.
3:40 PM
Local Government Keynote
Place-Based Transformation: Rewiring Local Government for Digital Delivery
For local authorities, transformation isn’t just about services - it’s about places, people and outcomes. In this session, a Chief Transformation Officer from a unitary authority shares how their council is modernising systems, reshaping teams, and building digital capability to deliver more joined-up, responsive and financially sustainable services.
3:55 PM
Panel Discussion: Citizen Services
This cross government panel brings together those at the forefront of citizen services, offering unrivalled insights from multiple perspectives.
4:25 PM
Government Keynote
No Wrong Door: Building Seamless Digital Services Around People, Not Silos
Citizens don't think in departments, they just want things to work. This keynote challenges traditional service boundaries, showing how government is using digital to redesign experiences around life events, not organisational charts. From integrated platforms to smarter use of data, it’s about creating services that are joined-up, accessible, and responsive.
4:40 PM
Networking Drinks
Join us for a drink or two on the terrace overlooking Westminster Abbey to network with your colleagues from across the public sector, and get to know our invited guest speakers and discussion co-hosts better.
6:30 PM
Day One Ends
25 JUNE
Data & AI
8:30 AM
Coffee & Croissants
9:05 AM
Government Keynote
Harnessing Data and AI for a Smarter Future
Data and artificial intelligence (AI) are transforming how governments operate, enabling better decision-making, efficient services, and greater transparency. By leveraging these technologies, governments can drive innovation and improve public services. However, it’s crucial to ensure ethical management of data and fair, accountable use of AI. Moving forward, collaboration will be essential to creating a smarter, more inclusive future for all.
9:30 AM
Industry Keynote
Enabling the Future State: Partnering for AI-Driven Public Services
This keynote explores how AI is transforming public services through collaboration between the private sector and government. Highlighting real-world AI innovations in digital transformation, data, and citizen engagement, the session will showcase how AI enables smarter, faster, and more personalized services, driving productivity and aligning with the government's reform agenda for a more efficient, responsive public sector.
9:55 AM
Session One - Roundtable Discussions
The first of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.
11:25 AM
Session Two - Roundtable Discussions
The second of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.
1:25 PM
LUNCH
Sit down lunch provided by the award-winning catering team of Church House - with vegan options available.
2:30 PM
Government Keynote
Data Sharing: How Do We Get It Right?
This keynote explores the complexities and opportunities of cross-government data sharing, examining how effective collaboration between agencies can drive improved services and outcomes for citizens. The session will focus on best practices, legal and ethical considerations, and the technologies needed to ensure secure, efficient, and transparent data exchange across government departments. It will provide insights into overcoming barriers to data sharing, while emphasizing the importance of trust, interoperability, and accountability in achieving a connected, data-driven public sector.
2:55 PM
Panel Discussion: Data
Data Optimisation and Visibility for Predictive Analytics
This session explores the critical role of data optimisation and visibility in unlocking the full potential of predictive analytics. By focusing on how streamlined data management and enhanced data transparency can drive more accurate predictions, the keynote will highlight best practices for improving decision-making and operational efficiency. Through real-world examples, it will demonstrate how organisations can leverage optimized data to gain deeper insights, enhance forecasting capabilities, and create more responsive, data-driven strategies.
3:30 PM
Industry Keynote
Geospatial Data in Focus: Empowering Industry and Governments
This session explores the growing role of geospatial data in both industry and government. By leveraging GIS and location-based data, organizations can improve decision-making, planning, and service delivery. Real-world examples will demonstrate its use in urban planning, disaster response, and logistics, while also addressing challenges in data accuracy, integration, and privacy.
3:40 PM
Industry Keynote
Local Government Keynote: AI and Data Interactions at the Forefront of Service Delivery
This session highlights the transformative impact of AI and data on local government operations. By harnessing data and AI technologies, local governments can improve service delivery, enhance decision-making, and optimise resource management. The presentation will explore real-world examples of AI applications in areas like public safety, urban planning, and citizen engagement, while also addressing the challenges of data integration, privacy, and ensuring equitable outcomes for all communities.
6:30PM
Day Two Ends
See you at the Government Transformation Summit North, November 2025 in Manchester.
9:00 AM
Welcome
David Wilde, Ayesha Peacock & James Raddings get you started.
9:20 AM
Industry Keynote
Enabling the Future State: Partnering for AI-Driven Public Services
This keynote explores how AI is transforming public services through collaboration between the private sector and government. Highlighting real-world AI innovations in digital transformation, data, and citizen engagement, the session will showcase how AI enables smarter, faster, and more personalized services, driving productivity and aligning with the government's reform agenda for a more efficient, responsive public sector.
9:45 AM
Industry Keynote
Data and AI: A Match Made in Heaven?
This industry keynote explores the powerful synergy between data and AI, highlighting how their collaboration is driving innovation across various sectors. By examining real-world applications, the session will showcase how data fuels AI models, enabling smarter decision-making, enhanced services, and breakthrough solutions. It will also address the challenges of integrating these technologies effectively, while emphasizing the vast potential they hold in reshaping industries and improving outcomes globally.
10:55 AM
Networking Break
Have a cuppa and chat with your fellow attendees.
12:25 AM
Session Three - Roundtable Discussions
Our third and final 1-hour Discussion Table session where government delegates break up into small groups for candid, private conversations across their choice of themed Discussion Table topics.
2:25 PM
Welcome Back
David Wilde, Ayesha Peacock & James Raddings get you started on the home stretch.
2:45 PM
Industry Keynote
Data Optimisation and Visibility for Predictive Analytics
This session explores the critical role of data optimisation and visibility in unlocking the full potential of predictive analytics. By focusing on how streamlined data management and enhanced data transparency can drive more accurate predictions, the keynote will highlight best practices for improving decision-making and operational efficiency. Through real-world examples, it will demonstrate how organisations can leverage optimized data to gain deeper insights, enhance forecasting capabilities, and create more responsive, data-driven strategies.
3:25 PM
Industry Keynote
Securing Data in the Digital Age: Best Practices for Industry
In today’s digital landscape, securing data is crucial to protect sensitive information and maintain trust. This presentation will cover essential strategies for data protection, such as encryption, access control, and secure storage
3:35 PM
Industry Keynote
How to Scale Up Technology: Strategies for Growth and Impact
This session will explore strategies for scaling technology, focusing on infrastructure, automation, and process optimization. It will highlight best practices for overcoming scalability challenges, ensuring security, and maintaining performance as technology grows. Real-world examples will demonstrate how scaling can drive efficiency, expand reach, and enhance competitive advantage.
3:55 PM
Panel Discussion: AI
This cross government panel brings together those at the forefront of AI adoption, offering unrivalled insights from multiple perspectives.
4:25 PM
Government Keynote
AI & Ethics: Navigating the Future Responsibly
This session explores the ethical considerations surrounding artificial intelligence, focusing on how to ensure fairness, transparency, and accountability in AI systems. It will examine key challenges such as bias, privacy concerns, and the societal impacts of AI technologies. The presentation will discuss frameworks and best practices for developing ethical AI, ensuring that these systems are designed and deployed in ways that benefit all individuals and communities while minimising harm.
8:30 AM
Coffee & Croissants
9:00 AM
Welcome
David Wilde, Ayesha Peacock & James Raddings get you started.
9:05 AM
Government Keynote
Harnessing Data and AI for a Smarter Future
Data and artificial intelligence (AI) are transforming how governments operate, enabling better decision-making, efficient services, and greater transparency. By leveraging these technologies, governments can drive innovation and improve public services. However, it’s crucial to ensure ethical management of data and fair, accountable use of AI. Moving forward, collaboration will be essential to creating a smarter, more inclusive future for all.
9:20 AM
Industry Keynote
Enabling the Future State: Partnering for AI-Driven Public Services
This keynote explores how AI is transforming public services through collaboration between the private sector and government. Highlighting real-world AI innovations in digital transformation, data, and citizen engagement, the session will showcase how AI enables smarter, faster, and more personalized services, driving productivity and aligning with the government's reform agenda for a more efficient, responsive public sector.
9:30 AM
Industry Keynote
Enabling the Future State: Partnering for AI-Driven Public Services
This keynote explores how AI is transforming public services through collaboration between the private sector and government. Highlighting real-world AI innovations in digital transformation, data, and citizen engagement, the session will showcase how AI enables smarter, faster, and more personalized services, driving productivity and aligning with the government's reform agenda for a more efficient, responsive public sector.
9:45 AM
Industry Keynote
Data and AI: A Match Made in Heaven?
This industry keynote explores the powerful synergy between data and AI, highlighting how their collaboration is driving innovation across various sectors. By examining real-world applications, the session will showcase how data fuels AI models, enabling smarter decision-making, enhanced services, and breakthrough solutions. It will also address the challenges of integrating these technologies effectively, while emphasizing the vast potential they hold in reshaping industries and improving outcomes globally.
9:55 AM
Session One - Roundtable Discussions
The first of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.
10:55 AM
Networking Break
Have a cuppa and chat with your fellow attendees.
11:25 AM
Session Two - Roundtable Discussions
The second of the day's three 1-hour Discussion Table sessions where government delegates break up into small groups for candid, closed-door conversations across their choice of themed Discussion Table topics.
12:25 AM
Session Three - Roundtable Discussions
Our third and final 1-hour Discussion Table session where government delegates break up into small groups for candid, private conversations across their choice of themed Discussion Table topics.
1:25 PM
LUNCH
Sit down lunch provided by the award-winning catering team of Church House - with vegan options available.
2:25 PM
Welcome Back
David Wilde, Ayesha Peacock & James Raddings get you started on the home stretch.
2:30 PM
Government Keynote
Data Sharing: How Do We Get It Right?
This keynote explores the complexities and opportunities of cross-government data sharing, examining how effective collaboration between agencies can drive improved services and outcomes for citizens. The session will focus on best practices, legal and ethical considerations, and the technologies needed to ensure secure, efficient, and transparent data exchange across government departments. It will provide insights into overcoming barriers to data sharing, while emphasizing the importance of trust, interoperability, and accountability in achieving a connected, data-driven public sector.
2:45 PM
Industry Keynote
Data Optimisation and Visibility for Predictive Analytics
This session explores the critical role of data optimisation and visibility in unlocking the full potential of predictive analytics. By focusing on how streamlined data management and enhanced data transparency can drive more accurate predictions, the keynote will highlight best practices for improving decision-making and operational efficiency. Through real-world examples, it will demonstrate how organisations can leverage optimized data to gain deeper insights, enhance forecasting capabilities, and create more responsive, data-driven strategies.
2:55 PM
Panel Discussion: Data
Data Optimisation and Visibility for Predictive Analytics
This session explores the critical role of data optimisation and visibility in unlocking the full potential of predictive analytics. By focusing on how streamlined data management and enhanced data transparency can drive more accurate predictions, the keynote will highlight best practices for improving decision-making and operational efficiency. Through real-world examples, it will demonstrate how organisations can leverage optimized data to gain deeper insights, enhance forecasting capabilities, and create more responsive, data-driven strategies.
3:25 PM
Industry Keynote
Securing Data in the Digital Age: Best Practices for Industry
In today’s digital landscape, securing data is crucial to protect sensitive information and maintain trust. This presentation will cover essential strategies for data protection, such as encryption, access control, and secure storage
3:30 PM
Industry Keynote
Geospatial Data in Focus: Empowering Industry and Governments
This session explores the growing role of geospatial data in both industry and government. By leveraging GIS and location-based data, organizations can improve decision-making, planning, and service delivery. Real-world examples will demonstrate its use in urban planning, disaster response, and logistics, while also addressing challenges in data accuracy, integration, and privacy.
3:35 PM
Industry Keynote
How to Scale Up Technology: Strategies for Growth and Impact
This session will explore strategies for scaling technology, focusing on infrastructure, automation, and process optimization. It will highlight best practices for overcoming scalability challenges, ensuring security, and maintaining performance as technology grows. Real-world examples will demonstrate how scaling can drive efficiency, expand reach, and enhance competitive advantage.
3:40 PM
Industry Keynote
Local Government Keynote: AI and Data Interactions at the Forefront of Service Delivery
This session highlights the transformative impact of AI and data on local government operations. By harnessing data and AI technologies, local governments can improve service delivery, enhance decision-making, and optimise resource management. The presentation will explore real-world examples of AI applications in areas like public safety, urban planning, and citizen engagement, while also addressing the challenges of data integration, privacy, and ensuring equitable outcomes for all communities.
3:55 PM
Panel Discussion: AI
This cross government panel brings together those at the forefront of AI adoption, offering unrivalled insights from multiple perspectives.
6:30PM
Day Two Ends
See you at the Government Transformation Summit North, November 2025 in Manchester.
4:25 PM
Government Keynote
AI & Ethics: Navigating the Future Responsibly
This session explores the ethical considerations surrounding artificial intelligence, focusing on how to ensure fairness, transparency, and accountability in AI systems. It will examine key challenges such as bias, privacy concerns, and the societal impacts of AI technologies. The presentation will discuss frameworks and best practices for developing ethical AI, ensuring that these systems are designed and deployed in ways that benefit all individuals and communities while minimising harm.
Making a Difference
