How can governments better align their services with citizens' expectations? What strategies can be used to bridge the gap between what citizens expect and what governments are capable of delivering? Explore various approaches to enhancing the citizen experience and discuss how governments can close the gap between public expectations and service capabilities to create more responsive, efficient services.
Honey Dacanay, Director General, Digital Policy, Government of Canada
Rizwana Parveen, Director &SRO, Fraud, Error & Debt Transformation programmes, Department for Work and Pensions
