Creating a seamless digital experience and ensuring digital inclusion are key to modern service delivery. What strategies can be adopted to enhance digital interactions while making services accessible to all? How can data insights help identify barriers to digital access and improve user experiences? Explore various approaches to advancing digital experiences and promoting digital inclusion, and share examples of how organizations are bridging the digital divide to ensure equal access for everyone.
Co-hosts;
Verity Hislop, Senior Project Manager, Digital Office, Scottish Local Government
Eilidh McLaughlin, Deputy Director, Digital Ethics, Inclusion and Assurance, Scottish Government
