Designing services with citizens in mind is key to improving service delivery. What strategies can be used to co-create and optimise services that truly meet citizens' needs? How can data insights be leveraged to identify challenges from a citizen perspective? Explore approaches to designing services with citizens at the forefront and share examples of how others are involving citizens in the design process to drive improvements.
Co-hosts:
Cathy Dutton, Deputy Director, Service Design & Delivery, Department for Education
Dan Tippell, Deputy Director for Service Management, UK Home Office
