Revamping and modernising services is crucial for enhancing their effectiveness. What methods can be applied to update and streamline services to better align with current demands? How can data-driven insights uncover opportunities for improvement? Delve into different strategies for service modernisation and provide examples of how organizations are utilising technology and innovation to enhance service quality.
Co-hosts;
Sarah Lyons, Head of Transformation, Ministry of Justice
Sarah Williams, Chief Customer Officer, Westminster Council
