Accelerating Delivery

Discussion table

Learn from
Marten Kaevats
Marten Kaevats

Former Estonian Government's Chief Innovation Officer

Co-Host

Former Estonian Government's Chief Innovation Officer.
Lee Almond
Lee Almond

VP Consulting Expert, Chief Data Officer

Co-Host

Innovative Change & Data Delivery Director with 20 years’ experience in delivering complex transformation programmes with a particular focus on technology and data capability modernisation across multiple departments including HMRC, HMT, HO and NCA.
Sally is an experienced digital leader with a track record of delivering high profile, innovative, culture-changing transformation projects in large, complex organisations in the public and private sector. Sally has held many senior interim transformation roles, including CEO Centre for Digital Public Services in Wales, Director of Digital, Data and Technology Companies House and COO Cabinet Office/Government Digital Service. She is currently supporting the Operations and Customer Service function at DVLA. She is passionate and proactive about getting more diversity into the Digital, Data and Technology profession. And delivers a people first approach to transformation.
Sally Meecham

Business Transformation Specialist

Co-Host

Sally is an experienced digital leader with a track record of delivering high profile, innovative, culture-changing transformation projects in large, complex organisations in the public and private sector.
 
Sally has held many senior interim transformation roles, including CEO Centre for Digital Public Services in Wales, Director of Digital, Data and Technology Companies House and COO Cabinet Office/Government Digital Service. She is currently supporting the Operations and Customer Service function at DVLA.
 
She is passionate and active about getting more diversity into the Digital, Data and Technology profession. And delivers a people first approach to transformation.
About the session

Government departments are being asked to deliver services to citizens more rapidly and efficiently without compromising quality, reflecting enormous pressure on public services to meet growing citizen expectations, make the best use of new technologies, and respond more swiftly to social and economic change.

  1. Flexible Public Services: While remaining mindful of functional accountability and departmental governance, how can we cultivate agility within government to accelerate service delivery?

  2. Technology and Speed: Digital technologies have enormous potential to speed up service delivery, but their adoption in the public sector can be fraught with challenges. What are some of the successes and pitfalls experienced in leveraging technology to accelerate service delivery?

  3. Expectations and Realities: Citizens increasingly expect government services to be delivered with the same speed and convenience as private sector services. How can governments bridge the gap between public expectations and the realities of public service delivery?