Accelerating Delivery

Discussion table

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About the session

Government departments are being asked to deliver services to citizens more rapidly and efficiently without compromising quality, reflecting enormous pressure on public services to meet growing citizen expectations, make the best use of new technologies, and respond more swiftly to social and economic change.

  1. Flexible Public Services: While remaining mindful of functional accountability and departmental governance, how can we cultivate agility within government to accelerate service delivery?

  2. Technology and Speed: Digital technologies have enormous potential to speed up service delivery, but their adoption in the public sector can be fraught with challenges. What are some of the successes and pitfalls experienced in leveraging technology to accelerate service delivery?

  3. Expectations and Realities: Citizens increasingly expect government services to be delivered with the same speed and convenience as private sector services. How can governments bridge the gap between public expectations and the realities of public service delivery?