Explore the Agenda

Government Transformation Summit - run across five parallel streams represented by the below logos, with a shared morning plenary - explores the biggest challenges and opportunities for DDaT, Operational Delivery, Service, HR and Sustainability leaders in central and local government.

Coffee & Croissants

8:30 AM
22 November 2023
Galleria

Coffee break

Wake up and smell the coffee* with your public sector colleagues before the Government Transformation Summit gets started. With over 500 DDaT, operational delivery, people and sustainability practitioners in the same place at the same time - arrive early to begin checking in with your peers across Whitehall and beyond. (*Tea also available)
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Welcome

8:55 AM
22 November 2023
Enterprise 1 & 2

Presentation

David Wilde, General Manager of Government Transformation Magazine, and himself a former technology leader in Whitehall, local government and the NHS, sets out the challenge for the day: can we move the needle in government by talking across departmental boundaries and identify realisable goals for the short, medium and longterm?
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Sharing lessons to transform user experiences

9:00 AM
22 November 2023
Enterprise 1 & 2

Presentation

In his first speaking engagement since joining the Department for Work and Pensions as Director General (Chief Digital Information Officer) Richard  Corbridge shares some important lessons for Civil Servants seeking to transform user experiences.
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Skills, agility, strategy and vision: building lasting public sector transformation

9:15 AM
22 November 2023
Assembly Hall

Presentation

For all the brilliant transformative work that is happening in public sector technology, as has been said many times, there is still so much left to do. Budget restraints. Procurement friction. Technical complexity. These are just a few of the many blockers to transformation. To overcome them we’ll need vision, strategy, agility - and the right skills, while always charting a course with user needs as our North Star.
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Whole-of-Government Transformation

9:25 AM
22 November 2023
Enterprise 1 & 2

Presentation

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Transforming and Modernising Public Sector

9:40 AM
22 November 2023
Enterprise 1 & 2

Presentation

Digital transformation is a catalyst for public sector organisations to improve citizen experience, power innovation and reduce costs. Discover how managing, governing and mastering organisational data can enhance internal operations and modernize services. Informatica can help you:

  • Discover how to drive citizen engagement with data-driven insights
  • Improve the effectiveness of social programs and data-directed decision making
  • Prioritize internal and external data as a strategic asset for seamless cross-functional collaboration
  • Build a 360-degree view of a person, place or object for a trusted single data source
  • Ensure sensitive data is identified and protected
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The Algorithmic State: How will AI redefine government operations and services?

9:50 AM
22 November 2023
Enterprise 1 & 2

Panel discussion

AI offers unprecedented possibilities for enhancing government operations with its immense data-processing capabilities and predictive prowess - but it also raises critical ethical, privacy, and security concerns that governments need to address.

How can AI be harnessed to drive better policy decisions? Can it make public services more efficient and personalised? What are the implications for civil liberties and how do we ensure transparency in the age of algorithmic governance?

These are some of the essential questions we aim to explore, as we delve into the intricate landscape of the 'Algorithmic State'.

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Citizen Centricity: shaping new norms of public experience

10:10 AM
22 November 2023
Enterprise 1 & 2

Presentation

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World Class Public Services: What is it - and how do we get there?

10:15 AM
22 November 2023
Enterprise 1 & 2

Presentation

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Sustainable Government Operations: digital transformation & green governance

10:30 AM
22 November 2023
Enterprise 1 & 2

Presentation

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Morning Break

10:35 AM
22 November 2023
Galleria

Coffee break

Grab a cuppa and a pastry and share what you've learned with your public sector colleagues - or collar one of our invited experts for a deeper dive into their specialist area of focus. The whole conference is designed to facilitate peer-to-peer discussion - but this is a great opportunity to stretch your legs, make new contacts, and steal their ideas!
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Transformation Housekeeping Remarks

11:05 AM
22 November 2023
Enterprise 1

Presentation

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Transformation Keynote

11:10 AM
22 November 2023
Enterprise 1

Presentation

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Transformation Keynote

11:25 AM
22 November 2023
Enterprise 1

Presentation

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Transformation Discussion Tables

11:35 AM
22 November 2023

Discussion table overview

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

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Transformation Discussion Tables 2

12:05 PM
22 November 2023

Discussion table overview

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

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Panel: Future Delivery Models: shaping the next generation of government delivery

12:35 PM
22 November 2023
Enterprise 1

Panel discussion

Automating a process improves efficiency - but rethinking the necessity of a process can lead to a more radical improvement in efficiency and user experience.

Traditional models of service delivery are ripe for being streamlined through more automated, and citizen-centric approaches. With the clear potential of disruptive technologies like AI, advanced analytics, cloud, IoT and more - transformative results may only be possible if government agencies can break free from traditional ways of doing business and explore new models of service delivery.

  1. Embracing Emerging Technologies: How are emerging technologies redefining traditional delivery models in the public sector - and are we seeing substantial improvements?

  2. Transitioning from Legacy Systems: Transitioning from legacy systems can be a significant challenge in implementing future delivery models - how can we manage this change while minimising disruption to services?

  3. Balancing Efficiency and Citizen Centricity: As we strive for efficiency in service delivery through digital transformation, how can we ensure that we maintain a citizen-centric approach? How can we ensure that these future delivery models cater to the diverse needs and expectations of all citizens?

 

 

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Transformation Keynote

12:55 PM
22 November 2023
Enterprise 1

Presentation

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Lunch

1:05 PM
22 November 2023
Galleria

Lunch Break

Chew the fat (healthy options also available!) over lunch with your fellow public sector colleagues and get an opportunity to socialise with your colleagues from across Whitehall and beyond, as well as invited guest speakers who you've been hearing from the main stage as well as the Discussion Tables.
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Transformation Housekeeping Remarks

1:50 PM
22 November 2023
Enterprise 1

Presentation

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Transformation Keynote

1:55 PM
22 November 2023
Enterprise 1

Presentation

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Transformation Discussion Tables 3

2:05 PM
22 November 2023

Discussion table overview

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

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Transformation Discussion Tables 4

2:35 PM
22 November 2023

Discussion table overview

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

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Transformation Keynote

3:05 PM
22 November 2023
Enterprise 1

Presentation

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Afternoon Break

3:10 PM
22 November 2023
Galleria

Coffee break

Grab a cuppa and a pastry and share what you've learned with your public sector colleagues - or collar one of our invited experts for a deeper dive into their specialist area of focus. The whole conference is designed to facilitate peer-to-peer discussion - but this is a great opportunity to stretch your legs, make new contacts, and steal their ideas!
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Transformation Keynote

3:30 PM
22 November 2023
Enterprise 1

Presentation

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Transformation Keynote

3:45 PM
22 November 2023
Enterprise 1

Presentation

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Transformation Keynote

3:50 PM
22 November 2023
Enterprise 1

Presentation

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Transformation Keynote

3:55 PM
22 November 2023
Enterprise 1

Presentation

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Transformation Discussion Tables 5

4:00 PM
22 November 2023

Discussion table overview

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

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Transformation Keynote

4:30 PM
22 November 2023
Enterprise 1

Presentation

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Transformation Keynote

4:35 PM
22 November 2023
Enterprise 1

Presentation

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Panel: Transforming the User Experience - what does success look like?

4:40 PM
22 November 2023
Enterprise 1

Panel discussion

As the pace of digital change accelerates, public sector leaders are having to manage increasing uncertainty in their quest to transform the user experience - of citizens and civil servants. From deploying emerging technologies to anticipating shifting user expectations, every decision involves risks and complexities. This panel discussion seeks to shed light on these challenges and guide senior civil servants on navigating the intricate journey of user experience transformation.

  1. Navigating the Digital Landscape: How can the public sector confidently plan to transform the user experience when digital technologies continue to evolve so rapidly, increasing the complexity of integrating them into existing systems?

  2. Balancing Innovation and Service Stability: In the push to innovate and improve the user experience, how can we maintain and improve the reliability of public services?

  3. Digital Inclusion: How can we ensure that new approaches to transforming the user experience benefits all citizens equally, regardless of their digital literacy or access?

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Networking Reception

5:00 PM
22 November 2023
Galleria

Coffee break

Join us for a drink or two to network with your colleagues from across the UK public sector, compare notes on the day's discussions, and to get to know our many invited guest speakers and discussion hosts better. 

Bringing together in London such a passionate and talented group of public sector innovators from around the world only happens twice a year - so make the most of the day together!

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