Explore the Agenda

There is an increasing amount of information and data available to everyone to develop plans and support decision-making, yet it is often fragmented, incomplete and often distributed amongst many stakeholders, both private and public.

The move toward digitisation of that data in recent years along with emerging technologies and digital solutions offer an opportunity to develop better frameworks and tools, and deliver real-time data that can help both governments and the private sector to prepare to respond when emergency situations arise.

• The compelling story of AI including GenAI
• The risk AI brings
• The foundations to build now

• How can we improve the alignment of agency activities with particular goals, coordinating activities across departmental boundaries without removing the boundaries themselves?
• How can we simplify the user experience within a complex service ecosystem?
• How we create the incentives and trust to tackle the culture of risk aversion around data use and sharing?

Our first panel discussion that brings together Whitehall Digital, Data & Transformation leaders with international counterparts to 'horizon scan' the trajectory and interplay of evolving citizen expectations, emergent technical capabilities and pressures on the existing public sector operating model.

1. What Gets You Out of Bed Each Morning: What is the most exciting work your team is working on - and how will it transform how your organisation operates?
2. The Algorithmic State: How will AI redefine government operations and services?
3. What Can the Public Sector Learn from the Private Sector - and Vice Versa? What do we do well - and where can we learn from the experience of other industries?

Jo’s talk will focus on the reasons why recent technological progress and other trends mean that citizens now expect ever higher performance from government and public services. 

In this presentation, we will delve into the multifaceted journey of pan-government transformation - encompassing both internal operational shifts and external user experience enhancements. Rooted in the exemplary model of Estonia's digital transformation, this talk aims to provide a comprehensive blueprint for government entities looking to revolutionise their services and operations.

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

Automating a process improves efficiency - but rethinking the necessity of a process can lead to a more radical improvement in efficiency and user experience.

Traditional models of service delivery are ripe for being streamlined through more automated, and citizen-centric approaches. With the clear potential of disruptive technologies like AI, advanced analytics, cloud, IoT and more - transformative results may only be possible if government agencies can break free from traditional ways of doing business and explore new models of service delivery.

1. Embracing Emerging Technologies: How are emerging technologies redefining traditional delivery models in the public sector - and are we seeing substantial improvements?

2. Transitioning from Legacy Systems: Transitioning from legacy systems can be a significant challenge in implementing future delivery models - how can we manage this change while minimising disruption to services?

3. Balancing Efficiency and Citizen Centricity: As we strive for efficiency in service delivery through digital transformation, how can we ensure that we maintain a citizen-centric approach? How can we ensure that these future delivery models cater to the diverse needs and expectations of all citizens?

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

How do we drive a cultural shift within government to eliminate systemic barriers affecting 2SLGBTQIA+ individuals?

This is where the magic happens - experience our unique, award-winning conference format in action as YOU decide which of our Discussion Tables to join, for a 30-minute peer-to-peer discussion where you can discuss the opportunities and challenges around operational and service transformation in one of our Discussion Tables.

Grab a free seat at any of our Discussion Tables (out of courtesy to the co-hosts at each Discussion Table - please don't move chairs from one table to another) and be sure to introduce yourself to our guest experts co-hosting the conversation.

As the pace of digital change accelerates, public sector leaders are having to manage increasing uncertainty in their quest to transform the user experience - of citizens and civil servants. From deploying emerging technologies to anticipating shifting user expectations, every decision involves risks and complexities. This panel discussion seeks to shed light on these challenges and guide senior civil servants on navigating the intricate journey of user experience transformation.

1. Navigating the Digital Landscape: How can the public sector confidently plan to transform the user experience when digital technologies continue to evolve so rapidly, increasing the complexity of integrating them into existing systems?

2. Balancing Innovation and Service Stability: In the push to innovate and improve the user experience, how can we maintain and improve the reliability of public services?

3. Digital Inclusion: How can we ensure that new approaches to transforming the user experience benefits all citizens equally, regardless of their digital literacy or access?

Join us for a drink or two to network with your colleagues from across the UK public sector, compare notes on the day's discussions, and to get to know our many invited guest speakers and discussion hosts better. 

Bringing together in London such a passionate and talented group of public sector innovators from around the world only happens twice a year - so make the most of the day together!