Future Delivery Models
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About the session
Automating a process improves efficiency - but rethinking the necessity of a process can lead to a more radical improvement in efficiency and user experience. Traditional models of service delivery are ripe for being streamlined through more automated, and citizen-centric approaches. With the clear potential of disruptive technologies like AI, advanced analytics, cloud, IoT and more - transformative results may only be possible if government agencies can break free from traditional ways of doing business and explore new models of service delivery.
- Balancing Efficiency and Citizen Centricity: As we strive for efficiency in service delivery through digital transformation, how can we ensure that we maintain a citizen-centric approach? How can we ensure that these future delivery models cater to the diverse needs and expectations of all citizens?
- Embracing Emerging Technologies: How are emerging technologies redefining traditional delivery models in the public sector - and are we seeing substantial improvements?
- Transitioning from Legacy Systems: Transitioning from legacy systems can be a significant challenge in implementing future delivery models - how can we manage this change while minimising disruption to services?