Joined-Up Services

Discussion table

Learn from
Mike Hill

Chief Digital Information Officer


An empathetic digital leader, passionate about diversity and inclusivity. Enabling a strong focus on people and empowerment to create and shape high performing organisations; capable of delivering exemplary digital, data and technology products and services for our user communities.
David Thorpe

Head of Design


David brings a wealth of experience in designing successful digital transformation projects. Currently, David is Head of Design at UST, having previously been Global Lead for Government Services at Publicis Sapient, and Deputy Director of Digital Policy for GDS. David will be leading the discussion around how we can effectively deliver ‘joined up services’ within Central Government, feeding from his time leading the team at GDS
Rozha Ahmed

Expert on Smart Governance, E-Governance Academy


Rozha Ahmed works as an Expert on Smart Governance at the e-Governance Academy. She is involved in developing digital transformation roadmaps as a consultant and in several Digital Maturity Assessment projects for different countries.

About the session

Joined-up government is based on the view that public policy goals cannot be met through the separate activities of existing organisations, nor can they be delivered by grouping several departments under a common agency.

What role is data playing in fixing fragmented citizen services? What are the biggest stumbling blocks to improving decision-making? How do we balance specific data user needs in a department with a desire for data interoperability across government?

This session brings together perspectives from our discussion table co-hosts as we discuss:

  1. How can we improve the alignment of agency activities with particular goals, coordinating activities across departmental boundaries without removing the boundaries themselves?
  2. How can we simplify the user experience within a complex service ecosystem?
  3. How we create the incentives and trust to tackle the culture of risk aversion around data use and sharing?