Joined-Up Services
Discussion table
Learn from
Rozha Ahmed works as an Expert on Smart Governance at the e-Governance Academy. She is involved in developing digital transformation roadmaps as a consultant and in several Digital Maturity Assessment projects for different countries.
About the session
Joined-up government is based on the view that public policy goals cannot be met through the separate activities of existing organisations, nor can they be delivered by grouping several departments under a common agency.
What role is data playing in fixing fragmented citizen services? What are the biggest stumbling blocks to improving decision-making? How do we balance specific data user needs in a department with a desire for data interoperability across government?
This session brings together perspectives from our discussion table co-hosts as we discuss:
- How can we improve the alignment of agency activities with particular goals, coordinating activities across departmental boundaries without removing the boundaries themselves?
- How can we simplify the user experience within a complex service ecosystem?
- How we create the incentives and trust to tackle the culture of risk aversion around data use and sharing?