Operational Transformation

Discussion table

Learn from
Sam Olsen

Director of Workplace Transformation


Director of Workplace Transformation in DWP
Patrick Clermont

Chief Transformation Officer


Patrick is the Chief Transformation Officer (CTO) of the Office of the Superintendent of Financial Institutions (OSFI). An independent agency of the Government of Canada, OSFI supervises and regulates more than 400 federally regulated financial institutions (banks, insurance companies, trust and loan companies) as well as 1,200 private pension plans to determine if they are in sound financial condition and meeting their requirements. 

As a proud disrupter, fan of intelligent risk-taking and adept of creative problem solving, Patrick is passionate about helping OSFI thrive in its increasingly challenging environment where risks in the financial system continue to be more volatile, complex, interrelated, and existential.

During his 25 years working in the financial system for Canada’s federal government, Patrick has challenged the status quo, discovered and harvested diverse talent, and created agile solutions that contribute to Canadians’ confidence in the financial system.   

As CTO, Patrick leverages his collaborative leadership style to mobilize OSFI’s more than 1,200 employees to embrace new ways of supervising and regulating, enabling progress on a portfolio of over 25 transformation initiatives. As an effective communicator, he leads through provoking insights, backed by data and analytics as well as extensive engagements at all levels of the organization.    

Before leading OSFI’s transformation program, Patrick held various influential roles including as Chief of Staff and overseeing regulatory approvals, capital and liquidity rules and policy development. Prior to joining OSFI, Patrick worked at Canada’s national housing agency, the Canada Mortgage and Housing Corporation, where he oversaw underwriting operations, led major corporate initiatives, and advised on communication strategies.  

Patrick holds a master’s degree in Public Administration (M.Sc.) from École nationale d’administration publique (ENAP), a Bachelor’s degree in Business Administration from École des hautes études commerciales (HEC Montréal) and a Certificate in International Business, also from HEC Montréal.  

Andrew Humphreys

Principal Consultant, Advisory Services


With over 24 years senior management consulting experience leading and delivering digital transformation
Andy has operated within Local & Central Government, Retail Financial Services, Defence and Formula 1. Andy is passionate about supporting the creation of transformation strategies & roadmaps that confidently unlocks value and underpins delivery of tactical & strategic organisation goals.
About the session

Operational transformation is an intricate dance between maintaining the stability of essential services and fostering innovation to better serve citizens - against a backdrop of technology disruption, policy shifts, social change and fiscal constraints. How can government organisations redesign and improve the way they operate - internally and externally - to increase efficiency, effectiveness, and adaptability?

  1. Technological Integration: How can emerging technologies be effectively integrated into existing processes without disrupting service delivery?
  2. Process Reengineering: How should we approach reassessing and reengineering existing processes to increase efficiency and transparency - without disrupting the provision of services?
  3. Organisational Culture Shift: What role can organisational culture play in driving successful operational transformation - and how can resistance to change be mitigated?