Operational Transformation

Discussion table

Learn from
Steven Angelo-Eadie

Head of Learning Services


Steven has been involved in IT for over 30 years and began to focus on helping teams improve their agility while working with Microsoft on the Domain-Specific Languages and Software Factories projects in 2004. Since then, he has educated thousands of people across the globe, as well as led a number of Agile education programs in some of the most complex and prestigious organizations. He has also developed courses and content alongside clients, including building coaching communities in the transformations he’s worked on. Deeply committed to helping people and organizations improve the way they work; he passes on his knowledge and enthusiasm to leave lasting capabilities and confidence.
Bonnie Wang

Director for Digital Transformation


Bonnie Wang is the Digital Transformation Director in the Central Digital and Data Office, responsible for putting the conditions in place to achieve digital transformation at scale across the UK Government. Bonnie leads the transformation of government's top 75 services, the digital skills and capability agenda (which spans over 25,000 digital professionals across government), and the reform of government processes, funding mechanisms and ways of working to be fit for the digital age. Having previously been a civil servant at the Department for Education, Bonnie is returning to government having most recently worked at McKinsey, where she led digital transformation programmes across both the public sector and private sector.
Jaak Aaviksoo

Rector of TalTech & Former Minister of Defence


Jaak Aaviksoo is an Estonian politician and physicist, a former rector of the University of Tartu and Tallinn University of Technology. Aaviksoo has been the Estonian Minister of Defence and Minister of Education and Research.
About the session

Operational transformation is an intricate dance between maintaining the stability of essential services and fostering innovation to better serve citizens - against a backdrop of technology disruption, policy shifts, social change and fiscal constraints. How can government organisations redesign and improve the way they operate - internally and externally - to increase efficiency, effectiveness, and adaptability?

  1. Technological Integration: How can emerging technologies be effectively integrated into existing processes without disrupting service delivery?
  2. Process Reengineering: How should we approach reassessing and reengineering existing processes to increase efficiency and transparency - without disrupting the provision of services?
  3. Organisational Culture Shift: What role can organisational culture play in driving successful operational transformation - and how can resistance to change be mitigated?