Joined-Up Services and Transformation


Learn from
Dan Smith

Partner – Public Sector Digital Transformation


Dan leads KPMG’s technology enablement practice for the UK public sector – working with clients to harness technology and data to deliver optimised, sustainable, and resilient public services that enable better citizen outcomes. With over 20 years of experience across the public and private sectors he has significant experience in shaping complex technology-enabled transformation programmes and leading large multi-disciplinary teams to deliver tangible, sustainable change at all levels.
About the session
Joined-up government is based on the view that public policy goals cannot be met through the separate activities of existing organisations, nor can they be delivered by grouping several departments under a common agency.

What role is data playing in fixing fragmented citizen services? What are the biggest stumbling blocks to improving decision-making? How do we balance specific data user needs in a department with a desire for data interoperability across government?

This session brings together perspectives from our discussion table co-hosts as we discuss:

  • How can we improve the alignment of agency activities with particular goals, coordinating activities across departmental boundaries without removing the boundaries themselves?
  • How can we simplify the user experience within a complex service ecosystem?
  • How we create the incentives and trust to tackle the culture of risk aversion around data use and sharing?