Predictive Government Services

Discussion table

Learn from
Andres Raieste

Senior Vice President - Public Sector


As a Senior Vice President at Nortal, a leading global provider of digital society solutions, Andres is responsible for public sector business growth and innovation across a variety of regions and markets.
Andres began his career as a digital government expert in Estonia, one of the most digitalized countries in the world. He is an established thought leader in public administration and digitalization, who has co-authored white papers and advised governments throughout the world on digitalization, transformation, and the creation of a digital society.
About the session

Well-designed services that focus on the needs of the user, as opposed to legacy ways of working on the part of a department, seek to minimise user and service provider interaction, providing frictionless access to government services. A lot of planning goes in to creating 'simple user experiences' - how should public servants plan for delivering predictive government services?

  1. Implementation: What are the technical, organisational, and cultural challenges in implementing predictive government services? How can government agencies build the necessary technical capabilities and foster a user-centric and data-driven culture?
  2. Citizen Experience: How can feedback from citizens be integrated into improving predictive services and enhancing citizen engagement?
  3. Governance & Impact: What policies, regulations, and governance frameworks should be in place to guide the development and deployment of predictive government services? What key performance indicators (KPIs) should be used to assess the success of predictive initiatives in improving government services and outcomes for citizens?