Process Automation

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About the session

Process Automation refers to the use of technology to automate repetitive, routine tasks that were traditionally performed by public servants, and can therefore dramatically improve the way government agencies operate and interact with citizens. Because it has the potential to significantly reduce the administrative burden, raise the quality of service delivery, and increase citizen satisfaction, Process Automation is a key milestone in the journey of government transformation.

  1. Choosing Processes for Automation: Identifying the right processes for automation is a key aspect of successful implementation. How do you decide which processes are ripe for automation, and what criteria should you use to make these decisions?
  2. Change Management: How can the transition to increased levels of automation best be managed?
  3. Integration with Existing Systems: Effective process automation requires seamless integration with existing systems. How do you minimise the challenges of deploying process automation tools?