Process Improvement

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About the session

Better processes are crucial for departments looking to advance their transformation agenda , playing a pivotal role in streamlining operations, boosting efficiency, and delivering high-quality public services. By refining and modernising existing processes, governments can adapt more swiftly to evolving citizen needs and expectations, making the most of public funds and fostering a culture of continuous improvement.

  1. Harnessing Digital Tools: Technology offers a plethora of tools for process improvement, from AI and automation to data analytics. How can we effectively integrate these technologies into our operations, and what strategies can we implement to overcome resistance to change?

  2. Breaking Down Silos: Interdepartmental collaboration can significantly boost process efficiency, but siloed working practices often stand in the way. What steps can we take to foster greater cooperation and information sharing between departments, and how can we overcome the challenges of institutional inertia?

  3. Cultivating a Culture of Improvement: Creating a culture that encourages and rewards continuous process improvement can lead to significant long-term gains. However, instigating cultural change within a historically stable sector can be difficult. What initiatives or approaches can we introduce to encourage a mindset of continual improvement, and how can we maintain momentum for such change in the long term?