Service Accessibility
Discussion table
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About the session
Public services form the direct link between the government and its citizens, so their accessibility directly influences how the public perceives government.
Accessibility takes different forms - physical, digital and procedural accessibility - and needs to take into account the needs of different groups, such as those with disabilities and the elderly. Inaccessible services will alienate citizens, foster inequality, to public dissatisfaction. Therefore, improving service accessibility is both a moral imperative and a practical necessity for governments aiming for comprehensive transformation.
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Digital Accessibility: As more government services move online, digital accessibility becomes increasingly important. How can we ensure our digital services are accessible to all, including those with disabilities or those who are less digitally literate?
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Service Design: The design of our services can significantly affect their accessibility. How can we incorporate principles of universal design into our services, and how might this change the user experience?
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Feedback Mechanisms: To improve accessibility, we need to understand where barriers exist. How can we better gather and incorporate citizen feedback on service accessibility, and how can this iterative approach shape the future of our service delivery?