Service Design
Discussion table
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About the session
How should departments approach the planning and organising of citizen services - and all associated infrastructure, material components, and interactions - in a way that is efficient, effective, and improves the overall experience for users?
Service Design is the backbone of how citizens interact with government services. The better government services are designed, the more likely they will be effectively used, increasing overall satisfaction and leading to efficiency gains, cost savings, and improved outcomes.
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Digital Service Design: As governments increasingly shift services online, how can we ensure that digital service design principles are consistently applied to maximise usability and accessibility - and how can we better design these services to ensure seamless integration and coordination across the public sector?
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User-Centric Approach: How can we continuously and effectively gather and use feedback to refine and enhance public services - and what role can technology play in improving user research, prototyping and testing?
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Inclusive Service Design: It's crucial to ensure that public services are designed to be inclusive and accessible to all citizens, irrespective of their abilities, age, or socioeconomic status. How can we embed inclusivity into every stage of our service design process?