Panel: Future Delivery Models: shaping the next generation of government delivery

Panel discussion

Learn from
David Wilde
David Wilde

Founder, Government Transformation Magazine

Chair

A 30-year public sector veteran, having held leadership positions in all tiers of government and the NHS.
Marten Kaevats
Marten Kaevats

Former Estonian Government's Chief Innovation Officer

Co-Host

Former Estonian Government's Chief Innovation Officer.
Clinton Lawrence-Whyte
Clinton Lawrence-Whyte

Director General

Co-Host

Ruth Studley
Ruth Studley

Director of Transformation

Co-Host

About the session

Automating a process improves efficiency - but rethinking the necessity of a process can lead to a more radical improvement in efficiency and user experience.

Traditional models of service delivery are ripe for being streamlined through more automated, and citizen-centric approaches. With the clear potential of disruptive technologies like AI, advanced analytics, cloud, IoT and more - transformative results may only be possible if government agencies can break free from traditional ways of doing business and explore new models of service delivery.

  1. Embracing Emerging Technologies: How are emerging technologies redefining traditional delivery models in the public sector - and are we seeing substantial improvements?

  2. Transitioning from Legacy Systems: Transitioning from legacy systems can be a significant challenge in implementing future delivery models - how can we manage this change while minimising disruption to services?

  3. Balancing Efficiency and Citizen Centricity: As we strive for efficiency in service delivery through digital transformation, how can we ensure that we maintain a citizen-centric approach? How can we ensure that these future delivery models cater to the diverse needs and expectations of all citizens?