World Class Public Service: What is it - and How Do We Get There?
Presentation
Learn from
Joanna Rowland
Director General, Transformation
Co-Host
Jo was appointed as Director General for the new Transformation Group in November 2020 after successfully leading the department’s delivery of the COVID-19 support schemes in her capacity as Director for HMRC’s COVID-19 Response Unit since March 2020. As Head of the Project Delivery Profession for HMRC, Jo has led HMRC’s Transformation Portfolio and a number of critical programmes, including Making Tax Digital for Business, and Individuals.
Before joining HMRC, Jo delivered several Government Major Projects including the Criminal Justice Efficiency Programme at the Ministry of Justice and worked as a Programme Director in the Department of Culture, Media and Sport. Prior to this Jo enjoyed a successful career in policing, in senior operational and policy roles.
Before joining HMRC, Jo delivered several Government Major Projects including the Criminal Justice Efficiency Programme at the Ministry of Justice and worked as a Programme Director in the Department of Culture, Media and Sport. Prior to this Jo enjoyed a successful career in policing, in senior operational and policy roles.
About the session
Hear from Jo Rowland, HMRC’s Director General for Transformation, on World Class Public Service – what is it and how do we get there?
Jo’s talk will focus on the reasons why recent technological progress and other trends mean that citizens now expect ever higher performance from government and public services. Jo will define what world class public service looks like and bring to life how we as senior civil servants can make this a reality.