Bhavana Narikot

Bhavana has over 18 years of experience working with organisations in the public and private sectors helping them in their digital transformation journey. Starting off as a Software developer helping organisations build meaningful customer journeys on their websites and mobile applications , today Bhavana works as a Principal Consultant at Nuance communications (a Microsoft company)  specialised in digital transformation within the contact center using conversational AI. Bhavana has worked with organisations across various verticals  delivering the omnichannel experiences customers expect with an AI-first approach along with  combining automated and human engagement in order to achieve the best business outcomes. Bhavana’s background includes a blend of Software development,  Project Management, Pre-Sales and Solutions Consulting.