Keith has 30 years’ experience in the communications industry supporting Public Sector organisations. He has held various senior roles in Engineering, Presales and Sales in Contact Centre vendors and Service Providers. As the Public Sector Strategy Lead for Genesys UK&I, Keith works with customers and partners and is responsible for helping Genesys set its strategy to best serve and support the Public Sector.
The Genesys Public Sector team is dedicated to supporting organisations spanning the whole of the sector including Central Government, Local Government, Housing Associations, Public Health, Education, Blue Light and Charities. On a day-to-day basis, the Genesys team engages with Public Sector organisations to understand their citizen experience challenges and objectives, in turn helping those organisations to address citizen’s needs through transformed CX services and solutions.