Kevin is an experienced Customer Service Operations Director. In the last few years he has led his service to an increase in NPS from -42 to +58. During that period the service has changed significantly, expanding its offer and the range of products supported while also achieving a staff engagement score of 73% during this time of change.
Kevin has delivered a wide range of transformational change programmes that are focussed on the customer. Kevin has worked in both the public and private sectors and for local, regional and national organisations. He has a real passion for delivering customer centric services that are driven and owned by your people.