Head of User-Centred Design
Lucille heads up Triad’s leading User-Centred Design function, leaning on a decade of experience in research methodologies spanning clinical and academic research, as well as user research. This is underpinned by her BSc in Psychology, and MSc in Human-Computer Interaction from University College London. She leads the User Experience and User Research practice at Triad, defining and rolling out models, approaches, and best practices across the organisation.
At Triad, she has delivered for the Department for Transport, Department for Energy Security & Net Zero, the Office for Product Safety & Standards and the Metropolitan Police, including being shortlisted for two awards at this year’s UK IT Industry Awards. She has led the design of several digital services which support Net Zero policies. In Lucille’s world, everyone is a designer, everyone is a researcher and involving everyone in the process is the only way to ensure a good user experience.