Leveraging data-enabled services is key to enhancing the citizen experience. How can governments use data to better understand and meet citizens' needs? What strategies can be employed to bridge the gap between citizen expectations and government capabilities through data-driven insights? Explore how data can be used to personalise services, identify pain points, and optimise service delivery, ensuring that government services are more responsive and aligned with citizens' expectations.
Selina Holliday, Head of Digital Engagement, Greater London Authority
Jonathan Cairns-Terry, Deputy Director of Insight Products, Care Quality Commission
