This panel discussion will bring together leaders from across the public sector and will be centred around the following discussion points:
Driving Service Modernisation: Upgrading legacy public services with digital tools and automation to increase efficiency, reduce wait times, and improve overall accessibility for citizens.
Enhancing the Citizen Experience: Focusing on user-friendly, intuitive, and responsive digital interfaces that make interactions with government services seamless and satisfying.
Human-Centred Service Design:: Applying design thinking and co-creation approaches to build services around real citizen needs, ensuring they are inclusive, accessible, and responsive to diverse populations..
Mapping and Optimising the Citizen Journey: Using citizen journey mapping to understand touchpoints, pain points, and opportunities for improvement across end-to-end service experiences, enabling more personalized and proactive support.
Panelists:
Anaïs Reding, Chief Digital Officer, Department for Business & Trade
Honey Dacaney, Director General, Digital Policy, Government of Canada
Eddie Copeland, Director, London Office of Technology & Innovation
