Continuously Transforming Organisations

Discussion table

Learn from
Gulsanna Mamediieva
Gulsanna Mamediieva

Tech and Public Policy Fellow

Co-Host

Gulsanna is a Tech and Public Policy Fellow at the McCourt School for Public Policy at Georgetown University. Previously she led the strategic planning, European and NATO integration of Ukraine's digital sector as Director General at the Ministry of Digital Transformation of Ukraine in 2019-2023.

She and her team have launched the development and further successful implementation of the strategy of integration of Ukraine into the Digital Single Market of European Union. It comprises many components, including: electronic communications, roaming, e-services, online safety, privacy, open data, digital skills, innovation, trust and identification services, e-commerce, economic empowerment, countering the digital divide.

Since February 2022, she also has been working on international technical assistance to support Ukraine's digital resistance to Russia’s invasion. Gulsanna served as a member of the Council of Europe's Committee on Artificial Intelligence, Eastern Partnership Countries; Harmonisation Digital Market Coordinator for Ukraine, and as Ukraine's representative in other international organisations.

Gulsanna Mamediieva is CEO at Digitality GovTech Centre of Excellence, a Brussels-based non-profit aimed to enhance digital transformation of public sector.

Gulsanna is Fisher Family and Support Ukrainian Democracy and Development summer fellow at Stanford University, she holds a Masters degree in Information Technology Law from the University of Tartu, Estonia, and is pursuing a Ph.D at Carleton University, Canada.

Patrick Rickles
Patrick Rickles

Head of Digital Skills and Innovation

Co-Host

Peter Gardiner
Peter Gardiner

Co-Founder, Clear Star

Co-Host

Peter is a co-founder of Clear Star, whose purpose is to help Government organisations become more effective and efficient through the adoption of service thinking at an organisational level and through new transformation approaches driven by the knowledge and experience within organisations.
Before helping public sector organisations transform themselves, Peter’s background was as a developer and architect delivering systems for a range of public and private organisations, following a thread of trying to create bigger and bigger impacts, culminating in the realisation that the most meaningful and impactful change was always to be found in changing the way the organisation worked rather than delivering any technology system.
About the session

Government departments have traditionally separated the functions of R&D (Innovation), Projects and Programmes (Changing the Business) and Operations (Running the Business), which allows for local optimisation within each silo, but there is an increasing need to look at optimising the E2E systems and processes (at the capability level).  Government departments need to ensure they can keep pace with rapid technological change, respond quickly to emergent threats and opportunities as well as continue to meet the constantly changing needs of their customers and users; so, understanding how they can continuously transform and develop the organisational culture to manage this as BAU activity will underpin the future efficiency and effectiveness of the Public Sector.  But where can you start, is there a pattern within government that has proven the benefits of how this could work, and does it scale to Departments and Organisations?

  • How can you continuously change and adapt as BAU activity?
  • What would it mean to take digital service thinking to the organisational level?
  • How do you start to develop an organisational culture of continuous change?