Keynote: Integrating & Coordinating Pan-Government Transformation

About the session

In this presentation, we will delve into the multifaceted journey of pan-government transformation - encompassing both internal operational shifts and external user experience enhancements. Rooted in the exemplary model of Estonia's digital transformation, this talk aims to provide a comprehensive blueprint for government entities looking to revolutionise their services and operations.

Firstly, we will explore the internal transformation aspect, focusing on operational changes. This section will examine how governments can streamline their internal processes through digitalisation, leading to increased efficiency, reduced costs, and enhanced inter-departmental coordination. We will draw on Estonia's success in creating a seamless digital infrastructure that supports government functions, from e-governance to digital public services.

Moving outward, the presentation will shift focus to external transformation, particularly in terms of user experience. Here, we'll discuss how governments can leverage technology to improve citizen engagement and service delivery. Using Estonia as a case study, we will analyse how user-centric design and digital platforms can create more accessible, transparent, and responsive services, thus fostering greater public trust and participation.

The third key component of this presentation is the people strategy essential for driving such transformative initiatives. We'll cover the skills, mindsets, and leadership qualities necessary to champion digital transformation within government bodies. Drawing insights from Estonia's approach, we will discuss how to cultivate a digitally literate workforce, encourage innovative thinking, and develop leaders who can effectively manage change in the public sector.

Throughout the presentation, we will intertwine these themes with Estonia's remarkable experience, using it as a real-world example of successful government transformation. Attendees will gain not only a theoretical understanding but also practical insights into implementing similar changes in their respective governments. The session aims to inspire and equip government officials and policymakers with the tools and knowledge to embark on their own journey of comprehensive digital transformation.