Citizen Experience Discussion Tables

Discover how user-centred design and digital service delivery enhance the citizen experience.

Service Automation
Tom Zebedee

Service Automation

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Personalised Citizen Services
Laura Eiro
Joanna Rowland CBE
Chris Worgan

Personalised Citizen Services

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Service Excellence
Anais Reding
Honey Dacanay
Keith Fulford

Service Excellence

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Future Citizen Experience
Amanda Dahl
Anne Dhir

Future Citizen Experience

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User-Centric Design
Tomasz Rychter
Paul Moran
Lucille Harvey

User-Centric Design

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Building Citizen Trust
Shirley Anne Off
Rob Jackson-Jones

Building Citizen Trust

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Citizen Experience Management
Sarah Ormerod
Karthikeyan Krishnan
Tom Dolan

Citizen Experience Management

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Predictive Government Services
Andres Raieste

Predictive Government Services

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Rethinking Citizen Services
Simon Murray

Rethinking Citizen Services

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